Privacy Policy
Last updated: 20 July 2026
Who we are
Always Answered is an Australian AI voice receptionist service operated from Australia. You can contact us any time at info@alwaysansweredhq.com.au.
What we collect
Business details you provide during onboarding, call recordings and transcripts handled by your assistant, contact details of callers who choose to leave them, and standard technical data like IP address and browser type when you use our website.
How we use it
To set up and operate your AI receptionist, forward booking and callback requests to you, improve call quality and accuracy, and stay in touch about your account. We do not sell your data.
How we protect it
Data is stored on secure Australian and global cloud infrastructure with encryption in transit and at rest. Access is limited to team members who need it to run the service.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, or unsubscribe from communications at any time by emailing us.
Questions
Email info@alwaysansweredhq.com.au — we usually reply the same day.
This policy was last updated in July 2026. If you have any questions about how we handle your information, please contact us at info@alwaysansweredhq.com.au.